Reassure your employees that their safety is your priority and then make that reassurance a reality. For tips on where to start, check out our Guide to Going Back ebook and this Returning to the Workplace guide.    

3. Digitize offline workflows

Digital transformation was important pre-COVID; it’s now a business imperative. And while our survey showed COVID accelerated digital transformation across enterprises around the world, there is plenty of runway left.

Months into working from home, 60% of executives and 59% of employees surveyed say their companies still don’t have a fully integrated system to manage digital workflows. And 91% of executives admit they still have offline workflows, including seemingly simple document approvals (51%) and more complex IT workflows such as security incident reports (45%) and technology support requests or processing (42%).

It’s time to leave behind the tech drag of 20th century software for a fully integrated workflow platform that connects people and processes across your organization.

4. Prioritize digital transformation investments

According to The Work Survey, the pandemic will likely reduce operating expenses for 88% of businesses surveyed, freeing up resources for innovation, resilience, recovery, and growth.

Business travel, in-person events, and other operating expenses may be temporarily on hold. But the distributed way of working and serving customers will remain even when the pandemic is behind us. If you’re in the majority of businesses that have found cost savings during COVID, reinvest them into the digital infrastructure and processes that help create new business models and create great digital experiences for employees and customers.

5. Eliminate silos

Even though COVID allowed for an environment of innovation to happen, repeatable success is not guaranteed. Survey respondents had little confidence that departments in their organization beyond IT could adapt and implement new workflows within 30 days of another major business disruption.

It’s fair to say that IT leads because of its familiarity with digital systems and relative ease of automation. But if you’re in customer service, HR, finance, or sales and marketing, you don’t have to get left behind just because you can’t code. Reach out to your IT team and other digitally advanced peers and figure out how to adapt their operating models for your functional needs.

One day the pandemic will be behind us. You can prepare for that day by applying the lessons of COVID-19 to build a digitally transformed organization that can thrive in any weather.



Laura Caimi, Forbes, October 12, 2020